Residence Wiesenhof – General terms and conditions

General terms and conditions

Arrival and departure:
The holiday apartment is available from 2:00 pm on the day of arrival and until 09:30 am the day of departure.
For arrivals after 03:00 pm we ask you to let us know.n.

Prices and tourist tax:
The prices are for the apartment for the specified number of people from 3 nights.
For every additional person in the same apartment we charge a surcharge.
Bookings are valid once confirmed in writing by the Residence Wiesenhof.
A local tax of 2.90 per person per day is charged for all persons aged 14 and over, which can only be paid on site.

Payment possibilities:
Cash payment limit Euro 4.999,00;
Advance payment via bank transfer.
Credit/EC card accepted: VISA/Mastercard, Pago Bancomat.

Cancellation charge:
There is no right of withdrawal under the Consumer Protection Code
(notification pursuant to Part III, Title III, Para. I of the Consumer
Protection Code, Leg. Decree 206/2005).
We nevertheless offer the following cancellation conditions:
For cancellation from 6 weeks to 21 days before the start of the holiday, we charge 50% of the agreed apartment price.
     From 20 days before the start of your holiday, in the event of late arrivals, early departures or non-arrivals the booked days will be charged in full.
If the apartment is canceled, the deposit will not be refunded.

We recommend that you take out holiday cancellation insurance.

Guest Pass Südtirol:

Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass)

will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
•
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

•

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Apartments, indoor swimming pool and leisure facilities:
Prices include electricity, heating, parking, use of the indoor pool in the main building and the sauna areas, sun terrace, common rooms and children's play rooms in the main and new buildings.
The use of the facilities is at your own risk.

Smoking:
Smoking in the apartment and in the public rooms is not permitted.

Dogs:
Dogs are accepted only in the main building on request against payment if they are clean, calm and well educated.
Dogs must be kept on a leash in the building and outside.

All prices and information have been controlled carefully and several times – subject to misprints, mistakes and changes.